Privacy Policy
juan1365

Introduction

Juan1365 ("the Company," "we," "us," "our") operates the online gaming platform accessible at juan1365.club (the "Platform"). We are a PAGCOR-licensed online gaming operator serving Filipino players across the Philippines, including those in Metro Manila, Cebu, Davao, Iloilo, Cagayan de Oro, and all other regions of the country.

This Privacy Policy ("Policy") describes how juan1365 collects, uses, stores, shares, and protects the personal data of registered members and visitors to the Platform. It has been prepared in compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 (DPA) — and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines.

By accessing the juan1365 Platform, creating an account, or using any service offered by us, you acknowledge that you have read and understood this Policy, and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

Data Controller Information

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules, juan1365 acts as the Personal Information Controller (PIC) in respect of all personal data collected from players and visitors to the Platform. As Personal Information Controller, juan1365 determines the purposes and means by which your personal data is processed.

Juan1365 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection legislation. The DPO is accessible via the contact details provided in Section 18 of this Policy. All formal data protection inquiries, access requests, and complaints should be directed to the DPO at the contact information listed at the end of this document.

Juan1365 is registered with the National Privacy Commission (NPC) of the Philippines as a Personal Information Controller processing sensitive personal information in connection with its PAGCOR-licensed online gaming operations.

What Data We Collect

Juan1365 collects different categories of personal data depending on your relationship with the Platform. The following table summarizes the main categories of data we collect and their purpose:

How We Collect Your Data

Juan1365 collects personal data through the following means:

4.1 Directly From You

The majority of data juan1365 holds about you is provided directly by you when you: register an account on the Platform; complete KYC verification by uploading identity documents; make a deposit or request a withdrawal; complete your account profile settings; contact our support team via email or live chat; participate in promotions, surveys, or feedback programs; and set responsible gaming preferences such as deposit limits or session reminders.

4.2 Automatically Through Platform Use

When you access and use the juan1365 Platform, certain technical data is collected automatically by our systems. This includes your IP address, device identifiers, browser and operating system information, session timestamps, pages visited, features accessed, and game activity logs. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 10.

4.3 From Third Parties

Juan1365 may receive personal data about you from third-party sources, including: payment processors (GCash, PayMaya, and banking partners) to verify transaction details and detect fraud; identity verification service providers used to validate KYC documents; fraud prevention and AML compliance partners authorized to share relevant flagging data; and PAGCOR or other regulatory authorities where required by law.

Why We Use Your Data

Juan1365 processes your personal data for the following specific and legitimate purposes:

• Account Management: Creating and maintaining your juan1365 account, authenticating your login, and managing your player profile.
• Transaction Processing: Processing deposits via GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay, and executing approved withdrawal requests to your registered payment method.
• Regulatory Compliance: Fulfilling our obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act (AMLA) and its amendments, RA 10173 (Data Privacy Act), and all other applicable Philippine laws and regulations.
• KYC and Identity Verification: Verifying your identity and age (21+ requirement) before permitting withdrawal of winnings and as required by PAGCOR compliance protocols.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: Monitoring gaming activity to identify potential signs of problem gambling, enforcing deposit limits and self-exclusion requests, and complying with responsible gaming obligations under PAGCOR rules.
• Customer Support: Responding to your inquiries, resolving disputes, and maintaining records of our communications with you.
• Platform Improvement: Analyzing usage patterns to improve the Platform's features, performance, and user experience for Filipino players.
• Marketing Communications: Sending promotional offers, bonus notifications, and juan1365 news to players who have opted in to receive such communications (see Section 15).
• Legal and Regulatory Reporting: Filing required reports with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities.

Legal Basis for Processing

Under the Data Privacy Act of 2012, juan1365 relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing required to enter into or perform the contract established when you register a juan1365 account and agree to our Terms & Conditions — including account management, payment processing, and game provision.
• Legal Obligation: Processing necessary to comply with our obligations under Philippine law, including PAGCOR licensing conditions, the AMLA, and tax reporting requirements. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and Platform improvement — where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, voluntary profiling for personalized offers, and optional analytics features — where you have provided explicit, informed consent that can be withdrawn at any time.

Data Sharing & Disclosure

Juan1365 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data only in the following circumstances and with the following categories of recipients:

7.1 Service Providers

Juan1365 engages trusted third-party service providers who process personal data on our behalf as Personal Information Processors (PIPs) under data processing agreements that require them to maintain confidentiality and comply with RA 10173. These include: payment processors (GCash/Maya, BPI, BDO, Metrobank, InstaPay network operators); KYC and identity verification platforms; cloud infrastructure and data hosting providers operating under appropriate security certifications; fraud detection and AML compliance technology providers; and customer support platform operators.

7.2 Regulatory and Law Enforcement Authorities

Juan1365 is legally required to disclose certain player data to the following Philippine authorities upon receipt of a lawful request or in discharge of mandatory reporting obligations: PAGCOR (Philippine Amusement and Gaming Corporation), as our licensing authority; the Anti-Money Laundering Council (AMLC), for covered and suspicious transaction reporting as required under the AMLA; the National Privacy Commission (NPC), in connection with data breach notifications or investigations; and courts of competent jurisdiction, law enforcement agencies, or other government bodies acting under the authority of Philippine law.

7.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of juan1365's business assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the receiving party agreeing to process your data in accordance with this Policy or providing you with a replacement privacy notice.

International Data Transfers

Some of juan1365's service providers — including cloud infrastructure, game platform technology providers, and KYC verification services — may process data outside the Republic of the Philippines. Where personal data is transferred internationally, juan1365 ensures that appropriate safeguards are in place as required by Section 21 of the Data Privacy Act and the NPC's Circular on Cross-Border Data Flows.

These safeguards may include: binding contractual obligations between juan1365 and the receiving party incorporating NPC-approved standard contractual clauses; verification that the recipient country's data protection framework provides a level of protection substantially equivalent to the DPA; or specific consent from you for the transfer, where required.

Data Retention

Juan1365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your active account relationship with juan1365, plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and BIR record-keeping requirements applicable to PAGCOR-licensed operators.
• KYC Documentation: Retained for the duration of the account plus five (5) years, or longer if required by an ongoing regulatory investigation or legal proceeding.
• Gaming Activity Logs: Retained for a minimum of three (3) years for operational and responsible gaming monitoring purposes, and up to five (5) years for regulatory compliance purposes.
• Communications Records (Support Logs): Retained for two (2) years for dispute resolution and service quality purposes.
• Marketing Consent Records: Retained for the duration of consent plus two (2) years following withdrawal of consent, as evidence of lawful processing.
• Technical and Usage Data (Log Files): Retained for up to twelve (12) months for security and fraud detection purposes, after which they are deleted or anonymized.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that ensures it cannot be reconstructed or attributed to an identifiable individual.

Cookies & Tracking Technologies

The juan1365 Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalized experience. Cookies are small text files stored on your device when you access the Platform. Juan1365 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for core Platform functionality, including maintaining your login session, storing your account preferences, and enabling secure transactions. These cookies cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymous data on how visitors use the Platform — pages visited, error messages encountered, and navigation patterns — to help us improve Platform performance and stability.
• Functionality Cookies: Store your preferences such as preferred language, display settings, and recently played games to provide a more personalized experience on return visits.
• Security Cookies: Assist in detecting and preventing fraudulent activity, identifying duplicate accounts, and monitoring for suspicious login behavior.

You may control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies. However, please note that disabling strictly necessary cookies may impair your ability to use the Platform — including the ability to log in and process transactions. For further information on managing cookies on your Philippine mobile device or browser, consult your device or browser's help documentation.

Children's Privacy

The juan1365 Platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. Juan1365 does not knowingly collect, use, or store personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered an account on juan1365 or provided personal information to us without appropriate consent, please contact our support team at [email protected] immediately. Juan1365 will promptly investigate and, if confirmed, will close the minor's account and delete all associated personal data.

Your Rights Under RA 10173 (Data Privacy Act)

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan1365. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 18.

12.1 Right to Be Informed

You have the right to be informed of what personal data juan1365 is collecting about you, the purpose and legal basis for that collection, how long it will be retained, and with whom it will be shared. This Privacy Policy fulfils that obligation.

12.2 Right to Access

You have the right to request a copy of the personal data juan1365 holds about you, along with information about how it is being processed. Access requests will be fulfilled within twenty (20) business days of receipt of a valid request, in accordance with NPC guidelines.

12.3 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For standard account data corrections (name, contact details, address), you may update these directly through your account settings. For corrections to KYC documentation, please contact our support team with the relevant updated documents.

12.4 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Juan1365's ability to fulfil erasure requests may be limited by our mandatory legal obligations to retain certain records under PAGCOR, AMLA, and tax regulations, as described in Section 9.

12.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though such objections may be overridden by compelling regulatory or legal grounds.

12.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible. This right applies to data you provided directly to juan1365 and which is processed on the basis of consent or contractual necessity.

12.7 Right to Lodge a Complaint

If you believe that juan1365 has violated your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our Data Protection Officer first so that we may attempt to resolve the concern directly. Contact details for the NPC are available through official Philippine government information channels.

Data Security Measures

Juan1365 implements comprehensive technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures are appropriate to the nature of the data held and are regularly reviewed and updated.

Key security measures implemented by juan1365 include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the juan1365 Platform is encrypted using industry-standard TLS protocols.
• Data Encryption at Rest: Sensitive personal data, including financial information and identity documents, is encrypted in storage using AES-256 encryption or equivalent.
• Access Controls: Strict role-based access controls ensure that juan1365 employees can only access the minimum personal data necessary for their specific job function. All data access is logged and audited.
• Two-Factor Authentication (2FA): Available to all players for account login security, and mandatory for all juan1365 staff accessing production systems containing personal data.
• Regular Security Audits: The Platform undergoes regular security assessments, penetration testing, and vulnerability scanning by qualified security professionals.
• Staff Training: All juan1365 personnel who handle personal data are trained on data protection obligations under RA 10173 and the Company's internal data handling procedures.
• Vendor Security Standards: All third-party service providers with access to personal data are required to demonstrate compliance with appropriate security standards as a condition of their engagement.

While juan1365 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorized access.

Data Breach Notification

In the event of a personal data breach that poses a real risk of serious harm to affected data subjects, juan1365 will comply with its mandatory notification obligations under the Data Privacy Act and NPC Circular No. 16-03 (Personal Data Breach Management). Specifically:

• Juan1365 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of a notifiable personal data breach, as required by the NPC's breach notification rules.
• Affected players whose personal data was compromised in a manner that poses a real risk of serious harm will be notified as soon as practicable after the initial NPC notification, and no later than seven (7) calendar days after the Company establishes that the breach has occurred, except where law enforcement intervention requires a delay.
• Breach notifications to affected players will include: a description of the nature of the breach; the categories and approximate number of individuals affected; a description of the likely consequences; the measures taken or proposed to address the breach; and contact details for further inquiries.

Marketing Communications

Juan1365 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, VIP offers, and platform news. We will only send direct marketing communications where you have provided explicit consent to receive them, or where you are an existing registered player and the communication relates to similar services to those you have already used (subject to your right to opt out at any time).

You may withdraw your consent to marketing communications at any time by: clicking the "Unsubscribe" link in any marketing email; updating your notification preferences in your juan1365 account settings under "Communication Preferences"; or contacting our support team at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications will not affect your receipt of transactional or account-related communications — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — which are necessary for the operation of your account and cannot be opted out of while your account remains active.

Third-Party Links

The juan1365 Platform may contain links to third-party websites or services, including payment processors, responsible gaming resources, and regulatory information pages. Juan1365 is not responsible for the privacy practices of any third-party website and encourages you to read the privacy policy of any website you visit.

This Policy applies exclusively to personal data collected and processed by juan1365 through the juan1365.club Platform. It does not extend to data collected by GCash, PayMaya, BPI, BDO, Metrobank, or any other third-party service you interact with in connection with your juan1365 account.

Policy Updates

Juan1365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. Material changes to this Policy will be communicated to registered players via email notification to your registered email address and/or a prominent notice on the Platform.

The "Last Reviewed" date shown at the top of this Policy indicates when it was most recently updated. We encourage you to review this Policy periodically, particularly before providing new or additional personal data to juan1365. Your continued use of the Platform following the effective date of any Policy revision constitutes your acknowledgment of and agreement to the updated terms.

Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan1365, please contact our Data Protection Officer through the following channel:

Data Protection Officer — juan1365
Email: [email protected]
Subject Line: "Data Privacy Inquiry – [Your Registered Username]"
Operating Hours: 8:00 AM – 12:00 AM PHT, 7 days a week
Platform: juan1365.club

Juan1365 aims to respond to all data privacy inquiries and rights exercise requests within five (5) business days of receipt. Complex requests may require additional time; in such cases, we will acknowledge your request promptly and provide an estimated completion date.

If you are not satisfied with our response to a data privacy concern, you have the right to file a formal complaint with the National Privacy Commission (NPC) of the Philippines. Information on the NPC complaints process is available through official Philippine government channels.